Emergency Resilience

In An Emergency

Local emergency response arrangements

In major emergencies either Cornwall Council or the emergency services will lead the response depending on the nature of the incident. In Falmouth, Falmouth Town Council does not lead the emergency response.

If local support is needed, Cornwall Council or the emergency services may ask us to assist. In those situations, we will support the Emergency Management team and share updates with residents through our usual communication channels.

Emergency Alerts and Emergency Preparedness

In the event of a national emergency, you may receive an Emergency Alert on your mobile phone or tablet. Emergency Alerts are used to warn you if there is an immediate risk to life nearby and to provide clear advice on what to do.

About Emergency Alerts

Emergency Alerts can be sent by the UK Government, the police, or Cornwall Council.

These organisations do not need to know your phone number to send you an alert. Alerts are sent to mobile phones and tablets in an affected area based on the device’s current location. You do not need to turn on location services to receive Emergency Alerts.

Find out more:
About Emergency Alerts – GOV.UK

How to prepare in advance

If you would like to be more prepared for emergencies, you may find the guidance below helpful.

Sign up for flood warnings

You can receive flood warnings by text message, phone call or email by registering online:

Get flood warnings by text, phone or email – GOV.UK

Keep important emergency numbers

It may be useful to keep a note of key emergency contact numbers, including:

  • Anti-terrorist hotline: 0800 789 321
  • Adults Access to Services: 0300 1234 131
  • Coastal infrastructure problems (CORMAC): 0300 1234 222
  • Cornwall Council: 0300 123 4121
  • Environment Agency Floodline: 0345 988 1188
  • Flooding – surface water/run off/road (CORMAC): 0300 1234 222
  • Flooding – rivers/sea (Environment Agency): 0800 80 70 60
  • Gas Leaks (National Gas Emergency): 0800 111 999
  • Non-emergency police: 101
  • NHS: 111
  • NHS urgent mental health response: 0800 038 5300
  • Pollution (land, rivers): 0800 80 70 60
  • Pollution (sea, beach) – Coastguard: 01326 317575
  • Power Cuts (National Grid Emergency): 105 or 0800 6783 105
  • Power Cuts (National Grid Non-emergency): 0800 365 900
  • Road closed, trees down (CORMAC): 0300 1234 222
  • Samaritans: 116 123
  • Safeguarding Adults and Children (MARU): 0300 1231 116
  • Water or sewage leak (South West Water): 0344 346 2020

Make an emergency plan

Government guidance is available on how to prepare for emergencies, including practical steps you can take to help you and your family become more resilient.

Get prepared for emergencies – Prepare

Preparing for flooding

There are specific steps you can take to prepare for a flood emergency and reduce risk to your home or business. Guidance on flood preparation and property flood resilience is available here:

BeFloodReady – Property Flood Resilience (PFR) | Helping Reduce Flood Risk

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