Privacy Notice

Who we are

This website is owned and operated by Falmouth Town Council. Our website address is www.falmouthtowncouncil.co.uk.

We respect your privacy and are committed to protecting your personal data. If you have any questions about this privacy notice, please contact us using the details on the Contact Us page.

Marketing

We will not send you any unsolicited messages or share your information with third parties for their own marketing purposes.

However, we do use trusted third-party service providers to help us deliver certain services, such as email distribution and web hosting. Any data you provide is processed in line with GDPR requirements and is kept secure.

What personal data is collected and why

Contact Forms

Our website provides several ways for you to submit information:

• Online forms submitted directly on the website (e.g., Contact Us forms)
  • Processed and stored securely via the Gravity Forms plug-in.
  • Gravity Forms acts as a data processor on our behalf and does not use your information for its own purposes.
• Forms submitted via email using Microsoft Outlook (e.g., “click-to-email” style forms)
  • Sent directly to our Outlook mailbox.
  • Microsoft acts as a data processor for storing and managing these emails securely.
• Downloadable forms (e.g., Word documents) submitted via email
  • Received and stored securely in our Outlook mailbox.
  • Microsoft acts as a data processor to manage this data.

All personal data submitted through any of these methods is used solely to respond to your enquiry or request and is handled in line with GDPR requirements.

Mailing Lists

If you sign up for a mailing list (e.g., newsletters or updates), your name and email address may be processed through one of the following third-party platforms:

• Mailchimp, used as our primary email marketing provider
• Shopify, used by Falmouth Art Gallery for newsletter registrations

Both platforms act as data processors on our behalf and store your information securely in line with GDPR. You can unsubscribe from marketing communications at any time.

Online Shop (Falmouth Art Gallery)

Falmouth Art Gallery’s online shop is hosted on Shopify. When you make a purchase, create an account, or sign up to the shop’s mailing list, Shopify processes your personal data (e.g., name, email address, payment details).

Shopify acts as a data processor and only uses this data to provide e-commerce services on our behalf. All data is stored securely and in line with GDPR.

Consultation Feedback Tools (Voice Feedback)

As part of our current consultation on the Passmore Edwards Municipal Building, Falmouth Town Council is providing an optional voice feedback tool to allow residents and stakeholders to submit feedback verbally.

This tool is provided by Hoxton Analytics Limited (SaySo). If you choose to use this tool, the information you provide may include personal data, such as an audio recording of your voice and any personal information you choose to include in your response.

Feedback submitted via the voice tool will only be used to support the relevant consultation and help inform the Council’s decision-making.

Consultation responses may also be shared with the Council’s appointed professional project team, including Studio Wignall Moore, for the purpose of analysing feedback and informing next steps. Any such parties will only use the information for the purposes of supporting the consultation and project development.

If you do not wish to provide personal information through this method, you should avoid including personal or sensitive information in your response. You may also take part in the consultation using other methods, such as the online survey, email, or written submissions.

Embedded Content from Other Websites

Articles on this site may include embedded content, such as videos, images, or social feeds. Embedded content from other websites behaves in the same way as if you visited the other website directly.

These websites may:

Summary

We only use your personal data for the purposes for which it was collected. All third-party processors we use (Gravity Forms, Microsoft, Mailchimp, Shopify) are contracted to keep your data secure and use it solely on our behalf.